What does COMMBOX error code “SensErr 1” mean?
Error 1 “SensErr 1” will appear when there is a communication error with one (or more) snow sensors. Click “Read More” for details.
What does COMMBOX error code “SensErr 1” mean? Read More »
questions
Was your electric floor heating system installed directly on a concrete slab?
Without a thermal break, the concrete acts as a heat sink. Therefore, the heat is drawn first into the concrete sub-floor before your floor covering. This is why Warmup recommends installing Warmup Insulation Boards over the concrete sub-floor to act as a thermal break. This forces the heat radiate upwards first rather than down into the concrete slab. Warmup insulation boards can increase ramp up time by over 70% and decrease heat loss by over 90%.
Was your electric floor heating system installed directly on a concrete slab? Read More »
Un-Mounting Your Thermostat
Please click “Read More” for instructions on how to un-mount your thermostat
Un-Mounting Your Thermostat Read More »
Thermostat Reads Error Message “ER2” on the Display?
The ER2 message will occur if the floor sensor has a short circuit or has a loose connection. Click “read More” for details.
Thermostat Reads Error Message “ER2” on the Display? Read More »
TH115 Floor Heating Thermostat Error Message: LO
What do you do when this message appears? Click “Read More” for details.
TH115 Floor Heating Thermostat Error Message: LO Read More »
TH115 Floor Heating Thermostat Error Message: HI
What do you do when this message appears? Click “Read More” for details.
TH115 Floor Heating Thermostat Error Message: HI Read More »
Should I use Self-leveler or Thinset ?
Using self-lever or thinset depends on the type of flooring being installed and preference.
Should I use Self-leveler or Thinset ? Read More »
Output Fault Detected on the Display
It is likely to be a wiring or installation issue. Please consult our installation manual for further assistance. Troubleshooting steps will need to be done with a licensed electrician. Please have the electrician call us on site with the model numbers that were installed and a multimeter for testing.
Output Fault Detected on the Display Read More »
Once a repair has been completed, can I replace the tile right away?
Upon completion of a repair it is completely safe to apply thinset and tile. Read more.
Once a repair has been completed, can I replace the tile right away? Read More »
My Floor has No Heat but There Are No Error Messages?
No Heat and No Error Messages
If your floor is not heating and you are not getting an error message, the first step is to confirm programming. Is the target temperature higher than the current temperature? Please make sure that when you are programming the thermostat that the triangle displays on the screen or the red light comes on (heating indicators vary for each thermostat) during times when you would like your floor to heat. If this heating indicator does not turn on, check your programming. Make sure your target temperature is higher than the floor temperature reading.
My Floor has No Heat but There Are No Error Messages? Read More »
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