Home / Programming / StickyMat System – DWM

How do I register a product warranty?

To register a warranty, click here.

Warmup warranty registration requires product resistance readings.

Further Questions?

Miscellaneous questions

- Can I install two thermostats on a single 240V circuit, with one controlling a bathroom mat and the other controlling a separate two mats?

- Why is my Floor not Reaching Target Temperature?

- Why does my thermostat trip every time it reaches the same temperature?

- Why does my floor heat unevenly?

- Why does my floor get warmer in some spots?

- When my screen goes dark, will my floor continue to heat?

- When I push the test monthly button on my thermostat, the screen goes red and tells me to call Warmup. Should I be worried?

- The Factory Joint Rule

- How can I turn my system on or off completely?

- Does the 3iE have a battery backup?

- Can I replace tile immediately when repair is completed?

- Can I use an uncoupling membrane with the NADWS cable ?

- Can I install my Warmup system directly on top of plywood?

- Can I connect one Warmup heater to another in series?

- Can I connect more than one Warmup heater to a thermostat?

- Can a wooden floating floor be installed directly over the Warmup NADWS system?

- At what temperature does the CIT-1 sensor activate?

- What type of thinset should I use with my Warmup system?

- How Long will my Electric Floor Heating System Take to Heat Up?

- Do I choose cable or mat electric floor heating systems?

- Can I Cut the Electric Floor Heating System Wire if I Have too Much?

- Can I cut my floor heating mat if it’s too large?

- Why does my heater have a ground wire but the thermostat has no terminal for ground?

- What is the EMF level of Warmup cables?

- Should I use a 120V or 240V electric floor heating system?

- Can I upgrade to the 6iE?

- How much accumulation can a snow melting system handle?

- Can I use area rugs with underfloor heating?

- What are the differences between the old WSM version (before 2020) and the new?

- Can I reset my password?

- What is an uncoupling system?

- How much does underfloor heating cost to operate?

- What does the DCM-PRO Warranty Cover?

- Will the membrane keep it’s decoupling capability over time?

- Will the peel-and-stick glue ever dry?

- Does Warmup Underfloor Heating Comply with Title 24?

- What Does the Error Message on my Tempo Mean?

- How do I test my system using a Megger (Mega-Ohmmeter)?

- Can I Install my Floor Heat over an Existing Sheet of Vinyl Floor?

- Programming the Floor Temperature

- Initial Set up of the 3iE Energy Monitoring Floor Heating Thermostat

- My sensor triggers properly most of the time but seems to miss very wet snow.

Preparing for your project

- Can I install two thermostats on a single 240V circuit, with one controlling a bathroom mat and the other controlling a separate two mats?

- Can sheet vinyl be used on top electric under floor heat?

- What type of thinset should I use with my Warmup system?

- What do I need to prepare for my electric floor heating project?

- How Long will my Electric Floor Heating System Take to Heat Up?

- Do I choose cable or mat electric floor heating systems?

- Was your electric floor heating system installed directly on a concrete slab?

- Should I use Self-leveler or Thinset ?

- Floor Probe Installation Instructions

- What are the electrical requirements for my Warmup system?

- How much accumulation can a snow melting system handle?

- Can I install floor heat under my tub?

- Do Warmup thermostats zone?

- Does every room with floor heat need its own thermostat?

- What product do I use if I need 110V?

- Can floor heating be used as a primary heat source?

- Can I heat under furniture?

- Do Warmup outdoor controls have GFEP protection?

- How thick is the heated floor mat?

- How thick is DCM-PRO?

- What system works best with vinyl flooring?

- What system works best with tile flooring?

- How do Floor Heating Systems Work?

- Calculating Heat Loss: How many BTU’s are in a watt?

- How do I change the probe setting on my Tempo thermostat?

- Does Warmup Underfloor Heating Comply with Title 24?

- Is GFCI (Ground Fault Circuit Interrupter) Required for Bathrooms?

- Can I Install my Floor Heat over an Existing Sheet of Vinyl Floor?

- Can you Heat under Glass Mosaic Tiles?

- What are the Conduit Requirements when Installing a Warmup System?

Troubleshooting

- Can the dual cable tester be used to measure the resistance of the floor sensor?

- What is a Dual Cable Tester and how do I use it?

- How do I reset the WiFi relay on a WSM snow melting controller?

- What if my thermostat screen is black and won’t turn on?

- Check the Resistance Readings of your Electric Floor Heating System

- Ground Fault Error: What does this Mean if my Thermostat has “Ground Fault Error” on the Display?

- Why is my Floor Temperature Reading Incorrect?

- Why hasn’t my Controller activated my snowmelt system if its snowing?

- What if the Sensor Probe Reads Higher or Lower than Actual Temperature?

- What does “ER1” on the thermostat display mean?

- Was your electric floor heating system installed directly on a concrete slab?

- Un-Mounting Your Thermostat

- Thermostat Reads Error Message “ER2” on the Display?

- Should I use Self-leveler or Thinset ?

- Output Fault Detected on the Display

- Once a repair has been completed, can I replace the tile right away?

- My Floor has No Heat but There Are No Error Messages?

- Is it normal if I hear a clicking noise from my thermostat?

- Heater Error: What Does it Mean if my Thermostat Reads “Heater Error” on the Display?

- Can I Cut the Electric Floor Heating System Wire if I Have too Much?

- Can I cut my floor heating mat if it’s too large?

- Are you getting a “Ground Fault” error after a few years?

- “ER1 Out” Thermostat Reading on the Display

- How to repair an electric floor heating cable system

- Floor Probe Installation Instructions

- What if my thermostat screen is black and won’t turn on?

- What are the electrical requirements for my Warmup system?

- I nicked the wire slightly; do I need a repair kit?

- Why is my thermostat flashing?

- Can I have a technician come to my home?

- How do I perform a GFCI Test on my thermostat?

- How does the infrared thermal camera work?

- Why does my thermostat say test monthly?

- What can I do if my old thermostat has stopped working?

- Why is my thermostat stuck on the Warmup screen?

- Is it possible to repair damaged underfloor heating?

- Can I delete a WSM in the application?

- What should I do if I change my WiFi settings at home and my WSM is not online anymore?

- How do I perform a factory reset on the WSM ?

- How do I connect my WSM-252W to WiFi?

- How do I conduct a floor probe test?

- How do I test my heating cable(s)?

- What is the difference between a Watch Dog and an Alligator?

- ER1 on the Thermostat Meaning

- How to Check the Resistance Readings of your Electric Floor Heating System

- What Does the Control Fault Error Message Mean?

- What Does the Error Message on my Tempo Mean?

- How do I test my system using a Megger (Mega-Ohmmeter)?

- What does it mean if my thermostat reads “output fault detected” on the display?

- What is causing my thermostat to keep tripping requiring that I press the reset button?

- What does it mean if my thermostat reads “ER 1 Out” on the display?

- What if my thermostat says system is on however the floor is not heating up?

Installation

- What type of wood subfloor is required for Warmup’s Peel-and-Stick products?

- What is a Dual Cable Tester and how do I use it?

- What is a Warmup Watchdog and how is it used?

- Can sheet vinyl be used on top electric under floor heat?

- What is the maximum thickness of tile over electric underfloor heating?

- Why does my floor heat unevenly?

- Why does my floor get warmer in some spots?

- Master/Relay (relay reading ER1)

- Installation Tips for the DWM Heating Mat System

- How to install a floor heating mat around a drain in a shower ?

- How far from the controller can the CIT-1 sensor be placed?

- How do turn on my thermostat unit?

- How do I check if the cable is working ?

- Can my sensor probe be extended?

- The Factory Joint Rule

- Installation of the CIT-1

- How do I install the factory joint which is thicker than the heater wire?

- Can Warmup Electric Heating be Installed in a Shower?

- Can I swap my 3iE to a 4iE or Tempo?

- Can I install my Warmup system directly on top of plywood?

- Can I install a 120V mat on one leg of a double pole breaker?

- Can I Have Another Thermostat as an Acting Relay?

- Can I connect one Warmup heater to another in series?

- Can I connect more than one Warmup heater to a thermostat?

- Can a wooden floating floor be installed directly over the Warmup NADWS system?

- What type of thinset should I use with my Warmup system?

- What do I need to prepare for my electric floor heating project?

- Do I choose cable or mat electric floor heating systems?

- Was your electric floor heating system installed directly on a concrete slab?

- Can I cut my floor heating mat if it’s too large?

- Specialized installation – under Nailed Hardwood

- Floor Probe Installation Instructions

- Floor Heating Loose Wire Installation Video

- Electric Floor Heating Mat Installation Video

- Will the Electric Floor Heating System Work Without the Floor Sensor Probe?

- Why does my heater have a ground wire but the thermostat has no terminal for ground?

- What are the electrical requirements for my Warmup system?

- If I have too much mat or cable, can I cut it?

- Can I upgrade to the 6iE?

- How far away from the wall should floor heat be installed?