Troubleshooting

Are you experiencing uncertainty with your underfloor heating and looking to get answers? An infrared thermal camera may be the tool you need.

Are you wondering why your thermostat says test monthly? Wondering what you should do? Learn all of that and more in this post.

Does it appear that your old thermostat has stopped working? Learn more here about what you can do next to get your floors warm again.

Is your thermostat screen displaying in the wrong direction? We’re sorry for the inconvenience. Click here for support to get this issue solved.

Are you finding that your thermostat is not holding your changed settings? Try this quick fix for getting your thermostat settings saved.

Is your thermostat stuck on the Warmup screen? To advance you’ll want to confirm a few details found in this useful post.

If you are experiencing issues with your underfloor heating system you may be wondering if it is even possible to repair damage. Learn more here.

If you’ve added a WSM in the app that you’d like to remove you can find instructions here for how to do so.

If your WSM has lost internet connection you can read more here on how to get it back up and running.

You may find that you need to do a factory reset to your WSM. If this is the case, read along here to find out how.