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Troubleshooting

What Does the HI/LO Error message mean on my COMMBOX?


The HI/LO error message means that the ambient sensor readings (on snow sensor) are out of reliable measuring range. Click “Read More” for details.

What does it mean if my thermostat reads “overload” on this display?


The overload message will occur if more than 15 AMPS has been connected to the thermostat. Click “Read More” for details.

What does COMMBOX error code “SensErr 2” mean?


Error 2 “SensErr 2” will appear when the upper limit sensor is not connected or has short-circuited. Click “Read More” for details. 

What does COMMBOX error code “SensErr 1” mean?


Error 1 “SensErr 1” will appear when there is a communication error with one (or more) snow sensors. Click “Read More” for details. 

Was your electric floor heating system installed directly on a concrete slab?


Without a thermal break, the concrete acts as a heat sink. Therefore, the heat is drawn first into the concrete sub-floor before your floor covering. This is why Warmup recommends installing Warmup Insulation Boards over the concrete sub-floor to act as a thermal break. This forces the heat radiate upwards first rather than down into the concrete slab. Warmup insulation boards can increase ramp up time by over 70% and decrease heat loss by over 90%.

Un-Mounting Your Thermostat


Please click “Read More” for instructions on how to un-mount your thermostat

Thermostat Reads Error Message “ER2” on the Display?


The ER2 message will occur if the floor sensor has a short circuit or has a loose connection. Click “read More” for details.

TH115 Floor Heating Thermostat Error Message: LO


What do you do when this message appears?  Click “Read More” for details.

TH115 Floor Heating Thermostat Error Message: HI


What do you do when this message appears?  Click “Read More” for details.

Should I use Self-leveler or Thinset ?


Using self-lever or thinset depends on the type of flooring being installed and preference. 

Quoting Tools: instant, accurate, flexible

Warmup offers an extensive range of electric floor systems compatible with all floor types, rooms and projects.

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