Troubleshooting

Reset or Power Cycle my 4iE?


First, loosen the screws at the bottom of your unit at shown in the video clip below. Then remove the face of your thermostat by lifting up and off. On the back of the face is a small reset button. Using a small screw driver or writing utensil, press and hold the reset button for 15 seconds. Then place the face of the unit back on making sure the 8 gold pins line up correctly with their counterparts.

Why is my 4iE Showing an ‘!’ on the Screen?


Ensure you have created your account and registered the thermostat using the Device Number. Click “Read More” for details. 

How can I keep my relay from being loud or buzzing?


All relays ‘buzz’. A good example is the transformers for low voltage lighting in the house. When the room is quiet, you can hear the humming of the transformer or relay. Click “Read More” for details.

TH115 Floor Heating Thermostat Keeps Tripping


One reason your floor heating system keeps tripping has to do with whether you have multiple GFCI protection. Click “Read More” to get the details.

Can I use the TH115 Floor Heating Thermostat with Other Floor Heating Systems?


While this might be an option, caution should be exercised.  Click “Read More” for an explanation.

How to Fix TH115 Error Message: “ER” Floor Heating Thermostat


What do you do when this message appears?  Click “Read More” for details.

How to Check the Resistance Readings of your Electric Floor Heating System


If you purchased a Digital Multimeter from Warmup you will have 2 connectors. Please make sure that the contacts that will be plugged into the multi-meter are properly exposed.

What Does the Control Fault Error Message Mean?


The Control Fault message might occur for several reasons. Please contact your electrician to have them test the resistance of your heating system based on the heating model that was installed in your floor using a digital multimeter set to a 200 ohms scale.

What Does the Error Message on my Tempo Mean?


If you see the floor sensor error icon on the screen it means that your thermostat has been unable to detect the temperature of the floor. Please contact Warmup.

How do I test my system using a Megger (Mega-Ohmmeter)?


The megger is used as a quality control measure to test the insulation resistance to detect any fault in the heater cable jacket. Such leaks cannot be spotted with a regular ohmmeter and help spot any damage to the cable and cable jacket.