Error 1 “SensErr 1” will appear when there is a communication error with one (or more) snow sensors. Click “Read More” for details.
Troubleshooting
Without a thermal break, the concrete acts as a heat sink. Therefore, the heat is drawn first into the concrete sub-floor before your floor covering. This is why Warmup recommends installing Warmup Insulation Boards over the concrete sub-floor to act as a thermal break. This forces the heat radiate upwards first rather than down into the concrete slab. Warmup insulation boards can increase ramp up time by over 70% and decrease heat loss by over 90%.
Please click “Read More” for instructions on how to un-mount your thermostat
The ER2 message will occur if the floor sensor has a short circuit or has a loose connection. Click “read More” for details.
What do you do when this message appears? Click “Read More” for details.
What do you do when this message appears? Click “Read More” for details.
Using self-lever or thinset depends on the type of flooring being installed and preference.
It is likely to be a wiring or installation issue. Please consult our installation manual for further assistance. Troubleshooting steps will need to be done with a licensed electrician. Please have the electrician call us on site with the model numbers that were installed and a multimeter for testing.
Upon completion of a repair it is completely safe to apply thinset and tile. Read more.
No Heat and No Error Messages
If your floor is not heating and you are not getting an error message, the first step is to confirm programming. Is the target temperature higher than the current temperature? Please make sure that when you are programming the thermostat that the triangle displays on the screen or the red light comes on (heating indicators vary for each thermostat) during times when you would like your floor to heat. If this heating indicator does not turn on, check your programming. Make sure your target temperature is higher than the floor temperature reading.
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