Troubleshooting

This could indicate that you need to adjust your trigger temperature setting.  Click “Read More” to learn how to do this.

A good place to begin troubleshooting is at your breaker or contactor.  Click “Read More” for details.

Quite the opposite actually.  A blinking yellow light on your snow melting controller means everything is working correctly.  Click “Read More” for details.

To work around your faulty ETOG sensor click “Read More” for details. 

In order to determine if your sensor is defective, click “Read More” for details.

The GFCI in thermostats are Class A, which means below 5mA trip levels. This is a very sensitive trip level required by UL. There are several instances that could cause “spurious tripping” or “nuisance tripping” due to electrical noise on the circuit.

Learn what to do if this message appears.  Click “Read More” for troubleshooting suggestions.

If you installed your thermostat over 3 years ago and it seems to be functioning the same, however your floor is no longer heating up, call your electrician. Click “Read More” for details. 

If you installed your UCCG floor heating thermostat over 3 years ago and it seems to be functioning the same, however your floor is no longer heating up, call your electrician. Click “Read More” for details.