Troubleshooting

Is it possible to repair damaged underfloor heating?


If you are experiencing issues with your underfloor heating system you may be wondering if it is even possible to repair damage. Learn more here.

Can I delete a WSM in the application?


If you’ve added a WSM in the app that you’d like to remove you can find instructions here for how to do so.

What should I do if I change my WiFi settings at home and my WSM is not online anymore?


If your WSM has lost internet connection you can read more here on how to get it back up and running.

How do I perform a factory reset on the WSM ?


You may find that you need to do a factory reset to your WSM. If this is the case, read along here to find out how.

How do I connect my WSM-252W to WiFi?


Looking for help connecting your WSM-252W to WiFi? Follow along here for support.

How do I test a floor probe?


If you believe that your floor probe readings are inaccurate or if you are getting an ER1 message, you may want to test your floor probe. Learn how-to here.

How do I test my heating cable(s)?


Warmup recommends testing your underfloor heating cables before, during, and after installation. Follow along with this post for support.

What is the difference between a Watch Dog and an Alligator?


It is important to test underfloor heating cables before, during, and after installation with the proper equipment. Read on here for our recommendations.

Sensor not Triggering may be Low Temperature Cuttoff


You may need to change the setting for the “Low Temperature Cutoff – LTC.” ¬†Click “Read More” for an explanation.

ER1 on the Thermostat Meaning


The ER1 message will also occur if no floor sensor is connected to the thermostat. Have your electrician make sure that the sensor probe wires are securely connected in ports 1 and 2 of the thermostat. If sensor was not installed, your thermostat can be programmed to read the air temperature instead by following the steps below.