Troubleshooting

How to work around a faulty ETOG sensor ?


To work around your faulty ETOG sensor click “Read More” for details. 

How do you find out if your ETOG sensor is defective?


In order to determine if your sensor is defective, click “Read More” for details.

My Floor Heating System Keeps Tripping


The GFCI in thermostats are Class A, which means below 5mA trip levels. This is a very sensitive trip level required by UL. There are several instances that could cause “spurious tripping” or “nuisance tripping” due to electrical noise on the circuit.

Error Message – E2


Learn what to do if this message appears.  Click “Read More” for troubleshooting suggestions.

Error Message – E1


Learn what to do if this message appears.  Click “Read More” for instructions.

Error Message – E0


Learn what to do if this message appears.  Click “Read More” for instructions.

What if my thermostat says system is on however the floor is not heating up?


If you installed your thermostat over 3 years ago and it seems to be functioning the same, however your floor is no longer heating up, call your electrician. Click “Read More” for details. 

Why are my floor heating system resistance readings not the same after several years?


After getting a “Ground Fault” error on your thermostat you may find out your heating system resistance reading are off.  Click “Read More” to learn why.

What if my UCCG floor heating thermostat says system is on however the floor is not heating up?


If you installed your UCCG floor heating thermostat over 3 years ago and it seems to be functioning the same, however your floor is no longer heating up, call your electrician. Click “Read More” for details.

My GFCI keeps tripping without pressing the Test Monthly button on the UCCG floor heating thermostat


This error could indicate several different issues.  Click “Read More” for details.