Everything You Need to Know About Warmup’s Warranties 

Warmup is trusted around the world for our heating systems’ ease-of-installation and our market-leading after-sales support. In this guide, we’ll walk you through the warranties available on every Warmup system, as well as letting you know what support is available to you if anything goes wrong with your radiant floor heating. You’ll find out:

• Why warranties are so important
• The guarantees of our electric floor heaters
• The warranties of our heating controls
• The 24/7/365 available support for your heating

What are the benefits of warranties?

Simply put, a warranty will protect you in case anything goes wrong with your heating system in the future. For the duration of your warranty agreement, your system will be guaranteed to perform at its best and if for any reason it doesn’t, you may be able to either get it fixed or even replaced by the manufacturer. Warmup offers extensive product warranties on all our products for your peace of mind. To enjoy the benefits of your Warmup warranty, all you have to do is register your new system or heating controller with Warmup within 30 days of purchase and make sure it is installed by a qualified contractor in accordance with building code regulations.

Looking to register your Warmup warranty? Complete the online form today.

What guarantees are offered on Warmup electric floor heating systems?

Electric floor heating is an increasingly popular heating method in homes across the world, offering a cleaner, more energy-efficient heating solution than more traditional options. Our range of heaters can be installed quickly in renovation projects – with some systems being able to be installed within a room in under a day – and all come with generous product guarantees.

• The DCM-PRO Heated Uncoupling System comes with a 30-year limited warranty
• The Sticky Mat System comes with a 30-year limited warranty
• The Foil Heater comes with a 10-year limited warranty
• The In-Slab Cable System comes with a 10-year limited warranty

Electric radiant floor heating systems should be installed alongside insulation materials to improve heat-up times and reduce heat-loss. Warmup’s Insulation Boards are also warrantied for 10-years.

Are Warmup thermostats covered by a warranty too?

Yes, they are. The Terra WiFi Thermostat and 6iE Smart WiFi Thermostat are both guaranteed for a period of 12-years if they are installed alongside a Warmup floor heating system.

Does Warmup offer assistance with installation errors?

Our SafetyNet™ Installation Guarantee is an industry-leading guarantee that protects you in case of accidental damage of your new floor heating system during the installation process. If you accidentally damage the heater or pipe before covering it with screed or flooring, Warmup will replace it free of charge and even send it directly to you. The SafetyNet Installation Guarantee cannot cover any other type of damage, misuse, or improper installation methods and this guarantee is only valid within 30 days of your purchase.

How do I get help with my heating system?

We offer 24/7 365-days-a-year after-sales customer support and a wealth of online resources for quick troubleshooting, so if you ever encounter a problem with your heating, we’re here to help.

The Warmupedia portal is packed full of technical support for many of our products. Simply enter your query and you should be able to find a quick resolution to your problem. Can’t find the answer you’re looking for? Get in touch with a member of our team and we’ll work with you on getting your heating system back-on-track.