Joe and Maria Alahverde, NJ
We wanted to let you know helpful your Sales Executive, Mr. Robert Heslop, was to us for our new home construction project. Mr. Heslop was available whenever we had questions about the product and installation. Mr. Heslop even came to the job site in New Jersey to see the work in progress as we were laying the Warmup product down in the Kitchen and Bathrooms. He had some very helpful suggestions which allowed us to get our job done quicker and easier. As a result, we were grateful to have Mr. Heslop available to help us through this job. We feel he is a valuable employee that was always helpful even on the weekends and nothing was a problem. Overall, we really appreciate the assistance that Robert Heslop provided us through our installation of Warmup products. He is a great asset to your organization and really goes the extra mile for his customers. In addition, Brian Kennedy did an excellent job providing Technical support during the installation process of our project. He is very friendly and has a very pleasant phone manner and is very patient as well with all the concerns and questions we had during the process.
Kathy and John Finigan, VA
We love our Warmup floor! We had it for two years and it was wonderful, turning our formerly cold unwelcoming bathroom into a warm spa-like space. A recent storm and series of power surges damaged the thermostat and it stopped working. We called and received immediate service from Brian. He was very helpful, rapidly determined our problem and sent us a new thermostat. He talked us through installing the thermostat and we are again happy to have our heated floor. Kudos to you for a fine product and excellent customer service.
Betsy, Westminster, CO
Good Morning. I spoke with Angie, your Customer Service lady and she was great! I have had several bathrooms installed with a heated floor and my installer always likes to put in two sensors in case one fails. All the mats come with one sensor. I did a Google search and came up with your website and called Customer Service. I explained my dilemma and gave Angie the information about where I bought the mat (Floor and Decor in Arvada, CO). She didn't have to do this, but was wonderful and sent out an extra sensor. I then went to the manager of Floor and Decor and told her about what you did for me. Hopefully you'll get them as a new customer.
Gary, Bethesda, MD
I am very happy with my Warmup floor in my kitchen. The installation was quick and easy and went without a hitch. The people at Warmup were very helpful and professional. My wife and cats love the floor and I look forward to doing my walk-out basement in the near future.
Joshua Page, Templeton, MA
Brian, Thank you very much for all of the support and feedback that you have provided me before and after the sale of my loose wire heater. I bought this product after much consideration on how I was going to heat the room for my new baby that was coming soon. I finally decided on radiant heat as it would be great on your feet as well as when the baby is playing on the floor. I installed it per manufacturers recommendation and even had a few questions about if I was installing it correctly. You answered them to the fullest and even looked at the photos I sent you to confirm that everything looked good. I was installing an engineered wood floor on top so there was no room for error. As soon as it was installed and ready to turn on, I did it. WOW!! What a difference it made and even better not only did it heat the floor. It heated up the whole room!! I don`t have to worry about that room this coming winter. This was a great idea both for my baby and my wallet. Thanks so much for everything that you do. When remodeling our bathroom we decided not to expand the foot print/size. By removing the radiator and installing the Warmup underfloor heating system we gained valuable space and added a sought after design element for very little cost. Our contractor liked the ease of installation and we love our warm tile floor.
Michael Parrish PE, Peoria, Illinois
I recently remodeled my master bath. I purchased and installed a Warmup system under the tile floor. Installation was easy and the end result is awesome. Under floor heat is incredibly comfortable and is a delight during these cold winter months. Zip, our cat has found a new favorite place to sleep.
R.B., Atwater Village, CA
I just wanted to let you know how much I love your product. I had your product installed in my kitchen floor when I remodelled in 2007. Porcelaine tiles are beautiful and very durable, but in the winter they are freezing to walk on. I didn't want to cover up my beautiful floor with rugs so I could walk on it comfortably in the winter. Now I don't have to and I can enjoy my beautiful tile floor. I live in Southern California and I can't imagine how people with really cold winters survive without floor heating. You have a wonderful product and great staff.
R. Hackmann, MA
I just wanted you to know the kit ordered from you at the end of December is fully installed and operating beautifully. It was hard to wait for the floor thinset to cure, but wait we did. It is great! I have had my Warmup floor for over a year now and I want to tell you how happy my family and I are with your product. It was fairly easy to install and was a great finishing touch on an addition that started out as a screened in porch and became a four season escape room. It is a 12X20 room filled with windows, complimented with French doors and finished off by a plasma TV. I have the Warmup thermostat programmed to keep the tile floor warm when needed and the cost is very reasonable, (I estimate less than $1.00 a day). It is fantastic to be able to use this room year round and is especially great to be able to watch the big snowstorm, enjoy the Sunday morning paper and just plain relax. It`s the room most used in the house and a welcome sight at the end of a long day. It′s easy to operate and trouble free. I installed the floor wiring myself and had an electrician finish the hook up. I would highly recommend the warmup system to anyone doing remodeling, new construction or that addition you always wanted.
S. Tharas, NY
We just bought our house and I knew we had to do the bathroom. I also knew that I wanted radiant heat - because I hate cold feet. So I started shopping around and discovered Warmup among other better known competitors - what a find! I checked the website, found all the info I needed, called their helpline and got great professional advise. I was surprised how affordable it was! I didn't think you could get such a luxury item for only a few hundred dollars. I placed the order and the next day I got the heater mat, ready for installation. My installer had never installed electric floor heating before, but he said it was a super easy job. Overall, everything went smoothly and the technical staff was very resourceful. Thanks again. I will definitely recommend Warmup to my friends!
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